ENGAGEMENT SERVICES

What It Is

Engagement services are long-term projects that utilize participatory methodologies to involve various stakeholders, including communities, employees, teams, the public, public-private partnerships, coalitions, and service agencies. We will create a comprehensive engagement plan encompassing multiple types of participatory events and strategies.

The participatory strategies employed depend on the client's project goals, which range across a spectrum of involvement:

Informing Stakeholders
Consulting Stakeholders
Partnering with Stakeholders
Creating Co-Ownership with Stakeholders

Examples include:

Community Engagement
Employee Engagement
Stakeholder Engagement
Team Engagement
Coalition Building
Partnership Building

How It's Done

Engagement services can include various services such as research, design, facilitation, training, advisory, and strategy services. The process typically involves:

Research: Conducting existing conditions research to identify key stakeholders, community groups, stakeholder demographics, ecosystem mapping, or political dynamics.
Design and Facilitation: Designing and facilitating surveys, interviews, focus groups, online platforms, public forums, communications plans, marketing plans, and other participatory events using ToP Facilitation Methods.
Documentation and Analysis: Gathering extensive meeting documentation from all events, analyzing and interpreting the data, and compiling an engagement findings report.
Training and Strategy: Delivering training programs and strategy sessions to build stakeholders' capacity, skills, and knowledge about participatory engagement.

Final Deliverable

The final deliverables usually include:

A findings report with qualitative and quantitative data from the engagement efforts
A recommendations report to assist the client in decision-making based on the engagement findings.