ENGAGEMENT SERVICES
What It Is
Engagement services are long-term projects that utilize participatory methodologies to involve various stakeholders, including communities, employees, teams, the public, public-private partnerships, coalitions, and service agencies. We will create a comprehensive engagement plan encompassing multiple types of participatory events and strategies.
The participatory strategies employed depend on the client's project goals, which range across a spectrum of involvement:
​
-
Informing Stakeholders
-
Consulting Stakeholders
-
Partnering with Stakeholders
-
Creating Co-Ownership with Stakeholders
​
Examples include:
-
Community Engagement
-
Employee Engagement
-
Stakeholder Engagement
-
Team Engagement
-
Coalition Building
-
Partnership Building
​
How It's Done
Engagement services can include various services such as research, design, facilitation, training, advisory, and strategy services. The process typically involves:
-
Research: Conducting existing conditions research to identify key stakeholders, community groups, stakeholder demographics, ecosystem mapping, or political dynamics.
-
Design and Facilitation: Designing and facilitating surveys, interviews, focus groups, online platforms, public forums, communications plans, marketing plans, and other participatory events using ToP Facilitation Methods.
-
Documentation and Analysis: Gathering extensive meeting documentation from all events, analyzing and interpreting the data, and compiling an engagement findings report.
-
Training and Strategy: Delivering training programs and strategy sessions to build stakeholders' capacity, skills, and knowledge about participatory engagement.
​
Final Deliverable
The final deliverables usually include:
-
A findings report with qualitative and quantitative data from the engagement efforts
-
A recommendations report to assist the client in decision-making based on the engagement findings.
​
​