ENGAGEMENT SERVICES
What It Is
Engagement services are long-term projects that utilize participatory methodologies to involve various stakeholders, including communities, employees, teams, the public, public-private partnerships, coalitions, and service agencies. We will create a comprehensive engagement plan encompassing multiple types of participatory events and strategies.
The participatory strategies employed depend on the client's project goals, which range across a spectrum of involvement:
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Informing Stakeholders
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Consulting Stakeholders
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Partnering with Stakeholders
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Creating Co-Ownership with Stakeholders
Examples include:
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Community Engagement
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Employee Engagement
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Stakeholder Engagement
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Team Engagement
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Coalition Building
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Partnership Building
How It's Done
Engagement services can include various services such as research, design, facilitation, training, advisory, and strategy services. The process typically involves:
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Research: Conducting existing conditions research to identify key stakeholders, community groups, stakeholder demographics, ecosystem mapping, or political dynamics.
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Design and Facilitation: Designing and facilitating surveys, interviews, focus groups, online platforms, public forums, communications plans, marketing plans, and other participatory events using ToP Facilitation Methods.
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Documentation and Analysis: Gathering extensive meeting documentation from all events, analyzing and interpreting the data, and compiling an engagement findings report.
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Training and Strategy: Delivering training programs and strategy sessions to build stakeholders' capacity, skills, and knowledge about participatory engagement.
Final Deliverable
The final deliverables usually include:
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A findings report with qualitative and quantitative data from the engagement efforts
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A recommendations report to assist the client in decision-making based on the engagement findings.